FAQ
The $59 Basic package covers a visual inspection, quantity check, packaging check, 30+ photos and a basic report. For function testing, measurements and AQL sampling, see the Pro ($99) or Premium ($149) packages on our Pricing page.
Our target hub cities are Guangzhou, Shenzhen, Yiwu, Ningbo and Qingdao. If your supplier is elsewhere in China, select "Other" on the booking form and we'll confirm feasibility before charging you.
Our target is to deliver reports within 24 hours of the inspection being completed, and to schedule the visit itself within 24–48 hours of booking — depending on the factory's availability and an inspector being available in that city.
Yes — most of our bookings are for suppliers found on Alibaba, 1688 or through direct sourcing. We just need the factory's city and contact details.
Yes. The Pro and Premium packages include function testing and AQL-based sampling in addition to the visual checks included in Basic. What we cannot do is replace certified lab testing for regulated or safety-critical products — see our Terms of Service for details.
Yes — every inspection includes photo evidence, and Pro/Premium packages include a video walkthrough of the checklist. A Premium booking also includes a live video call with the inspector on request.
You receive the full report either way, including every defect found. The report itself is the deliverable — inspecting a factory that turns out to have problems is exactly what the service is for, so this is not treated as a failed booking. See our Refund Policy for when a refund applies.
No — booking and payment happen first, then we assign and schedule an inspector. This keeps turnaround times predictable. If we're unable to complete the inspection for a reason on our side, you're refunded in full — see our Refund Policy.
Full details are on our Refund Policy page. In short: if we cannot complete the inspection, you get a full refund; the inspection finding quality issues is not itself grounds for a refund, since the report is the service you paid for.