Refund Policy

Full refund

If InspectAura is unable to complete your inspection for a reason on our side (for example, no inspector available in your city, or the supplier repeatedly refuses access after multiple attempts within the agreed window), you receive a full refund of the fee paid.

Re-inspection instead of refund

If the inspector's report is materially incomplete (for example, a required checklist section was skipped), we will send an inspector back to complete it at no additional charge, rather than issuing a refund.

Not covered by a refund

• The inspection finding quality issues, defects, or a factory that fails the checklist — this is the outcome the service is designed to surface, and the report is the deliverable you paid for.
• Delays caused by inaccurate or incomplete factory/supplier information you provided.
• Change of mind after the inspection has already been scheduled or completed.

How to request a refund

Email ramix.shopjo@gmail.com with your order details and the reason for the request. We aim to respond within 2 business days.